At LifePortal, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information through our website and services. By using LifePortal, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Names, phone numbers, email addresses, and mailing addresses provided by family members, care facilities, or residents.

• Scheduling Data: Appointment times, names of participants, and special visitation preferences.

• Technical Information: Device types, browser types, IP addresses, and system logs used to access our site or services.

• Usage Data: Information about how you interact with our services, including page visits, support requests, and video call details (not recordings).

2. How We Use Your Information

We use the collected information to:

• Schedule and facilitate virtual visits between residents and their loved ones

• Communicate updates and confirmations regarding appointments

• Troubleshoot technical issues during visits

• Improve the performance and reliability of our services

• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share limited information in the following situations:

• Service Providers: With third-party vendors who help us provide our services (e.g., scheduling tools, communication platforms, IT support).

• Healthcare or Facility Staff: As needed to coordinate visits and ensure resident care during virtual sessions.

• Legal Requirements: When required by law, regulation, subpoena, or court order.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may:

• Request access to the personal information we hold about you

• Request corrections or updates to inaccurate data

• Request deletion of your personal data (subject to legal and operational retention needs)

• Opt-out of certain communications at any time by contacting us

7. Children’s Privacy

LifePortal does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently gathered such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” at the top and notify users as appropriate.

9. Contact Us

If you have questions or concerns about this policy or your personal data, please contact: hi@lifeportal.org